Returns & Exchanges

We want you to love your JLab gear, which is why we offer a 30-day satisfaction guarantee and a hassle-free return process for all electronics purchased directly from our store. If you are not completely satisfied with your audio experience, you can return your product for a full refund or exchange within 30 days of purchase.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and email address to initiate the return or exchange process.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided by our system to ensure your package is tracked correctly.

• 3.
  Pack Your Device

  Securely place your JLab product, along with all original accessories and manuals, into the original packaging to prevent damage during transit.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.