Frequently Asked Questions

Everything you need to know about your JLab experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for audio gear?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Do JLab products come with a warranty?

Yes, all our headphones and earbuds come with a 2-year limited warranty, while our office accessories include a 1-year warranty against manufacturing defects.

How do I pair my JLab True Wireless earbuds?

Remove the earbuds from the charging case; they will automatically enter pairing mode. Open your device's Bluetooth settings and select 'JLab' to connect.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Are JLab earbuds water-resistant?

Most of our sports and active models feature an IP55 or higher rating, making them resistant to sweat, rain, and splashes during your workouts.